Privacy Policy
Last updated: January 2025
This Privacy Policy explains how Blackowl Labs LLC ("Company", "we", "us", or "our") collects, uses, shares, and protects your personal information when you use our website, mobile application, and services (collectively, the "Services"). We are committed to protecting your privacy and ensuring the security of your personal information.
1. Information We Collect
Account Information
When you create an account, we collect your name, email address, and authentication credentials. If you choose to link a brokerage account, we may collect additional identification information as required by our brokerage partners.
Financial Information
If you connect a brokerage account, we may access portfolio holdings, transaction history, account balances, and investment preferences to provide our Services.
Usage Data
We automatically collect information about how you interact with our Services, including search queries, features used, pages visited, and session duration.
Technical Data
We collect device information, IP addresses, browser type, operating system, and other technical identifiers to ensure security and improve our Services.
2. How We Use Your Information
We use your information to:
- Provide, maintain, and improve our Services
- Process transactions and manage your account
- Generate AI-powered insights and recommendations
- Communicate with you about our Services, updates, and promotions
- Analyze usage patterns to enhance user experience
- Comply with legal obligations and regulatory requirements
- Detect, prevent, and address fraud and security issues
- Personalize your experience based on your preferences
3. Legal Basis for Processing
We process your personal information based on the following legal grounds:
- Contract Performance: Processing necessary to provide our Services
- Legitimate Interests: Processing for our legitimate business purposes
- Legal Compliance: Processing required by applicable laws
- Consent: Processing based on your explicit consent
4. Data Security
We employ industry-standard security measures to protect your personal information:
- Encryption at Rest: AES-256 encryption for stored data
- Encryption in Transit: TLS 1.2+ for all data transmission
- Access Control: Role-based access with least privilege principles
- Multi-Factor Authentication: Required for administrative access
- Regular Audits: Continuous security monitoring and assessments
5. Information Sharing
We may share your information with the following categories of third parties:
- Brokerage Partners: To facilitate account connections and trading
- Financial Data Providers: To access market data and analytics
- Cloud Infrastructure: To host and operate our Services
- Payment Processors: To process subscription payments
- Analytics Services: To understand usage patterns
- Legal Authorities: When required by law or legal process
We do not sell your personal information to third parties for marketing purposes.
6. Data Retention
We retain your personal information for as long as necessary to provide our Services and fulfill the purposes described in this Privacy Policy. When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal, regulatory, or legitimate business purposes.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Restriction: Request restriction of processing
- Portability: Request transfer of your data to another service
- Objection: Object to certain types of processing
- Withdraw Consent: Withdraw consent at any time
To exercise these rights, please contact us at support@blackowl.finance.
8. Cookies and Tracking
We use cookies and similar tracking technologies to collect usage information and improve our Services. You can manage your cookie preferences through your browser settings.
For more information about our use of cookies, please see our Cookie Policy.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses approved by relevant authorities.
10. Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our Services after such changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Blackowl Labs LLC
Email: support@blackowl.finance